Our Quality Policy

Bond Timber supplies a wide range of timber and timber products – as well as carrying out on-site preservative treatment – for both trade customers and the general public throughout the South West of England. The satisfaction of all our customers is key to our business and we work hard to stand out from the competition. We achieve this by having friendly, knowledgeable staff that can provide the service for both day-to-day requirements and also our huge range of specialist products. An essential part of this is our ISO 9001 quality management system that aims to put the continuous improvement of our customer services at the heart of everything the business does.

We aim to

Be at the forefront of our expertise
H&S, aim to operate the business that is safe to both staff & customer
Keep customers informed of the ever-changing needs of the timber industry
Give an unrivaled choice of specialist timber products and accessories
Provide a comprehensive range of products that meet the fast changing needs of our customers
Ensure our staff are trained to be second to none in understanding your business needs
Encourage approachable and attentive staff who relish a challenge of providing solutions to your problems
Provide state-of-the-art quality treatment with unique & proven products
Meet the requirements of the National Highway Sector Scheme 4
Satisfy customer environmental concerns by providing FSC® and PEFC™ products and meeting the highest treatment standards
Work with our suppliers to ensure the best quality product for our customers

Health & Safety Policy Statement

WH Bond & Sons recognizes its obligation under the Health & Safety at Work Act 1974 (HSWA) and all other relevant health and safety legislation. WH Bond is committed to ensuring the health, safety and welfare of its employees, so far as is reasonably practicable. We also fully accept our responsibility for other persons who may be affected by our activities. We will take steps to ensure that our statutory duties are met at all times.

Each employee will be given such information and training as is necessary to enable the safe performance of work activities. It is duty of management to ensure that all processes and systems of work are designed to take account of Health & Safety and are properly supervised at all times. Adequate facilities and arrangements will be maintained to enable all employees to raise issues on Health & Safety. Mr Jon Bond (Director) has ultimate responsibility for Health & Safety within the organisation. He will ensure that adequate time and resources are afforded to assist WH Bond in discharging our ‘Duty of Care’. The company will employ a full time member of staff whose role will be to ensure the implementation of all aspects of Health & Safety. To further assist us and when and where appropriate, we shall seek advice of external specialists. Every employee must co-operate with us to enable all statutory duties to be complied with. The successful implementation of this policy requires total commitment from all employees. Each individual has a legal obligation to taking reasonable care for his or her own Health & Safety, and for the safety of other people who may be affected by his or her acts or omissions. Full details of this organisation and arrangements for Health & Safety are set out in our Safety Policy document. This policy will be regularly monitored to ensure that the objectives are achieved. It will be reviewed and if necessary, revised in the light of legislative or organisational changes.

Environmental Policy

WH Bond operates in diverse areas of business from less intensive agriculture to timber sales. We recognize that all of our activities can have a high impact on the environment both positive and negative. As a company we strive to ensure that our activities contribute positively to our natural environment and where this is not achievable are as environmentally benign as possible. The company is also aware that environmental gain is a contentious issues and will therefore research developments and procedures carefully. The company aims to prevent pollution and comply with all environmental legislation and monitor processes to ensure that our systems of operation are environmentally safe and completed works are of maximum environmental gain. We have achieved chain of custody certification for both FSC® (Forest Stewardship Council) and PEFC™ (Programme for the Endorsement of Forest Certification) schemes for wood and wood products. WH Bond and Sons Ltd will continually work for both of these standards to ensure that we meet all of the requirements. We are proud of our environmental track record and aim to improve it. Examples of environmental improvements made by our company over the last ten years:


– Planting of over 35 acres of hardwood trees on our farmland
– Creation of over 20 acres of aquatic habitat
– Hosting one of two LIFE (Less Intensive Farming & the Environment) pioneer farms along with Long Ashton Research Centre
– Recycling maximum amounts of wastes particularly green waste enabling a considerable improvement in Cornwall’s recycling rate and reducing the amount of off-farm inputs required

We aim to continue and improve our environmental awareness by continuing to make all members of the company aware of how their actions can affect the environment through on-site education and training. This policy will be regularly updated and the opportunity to achieve formal accreditation for environmental performance will be investigated.